All account, subscription, connection, and refund issues are handled through support tickets. Tickets preserve your issue details and follow-up replies, making them suitable for ongoing troubleshooting or record checks.
Use tickets for account status, plan selection, subscription use, international route connections, client configuration, and refund questions. After signing in, include the symptoms, platform, and troubleshooting steps already completed to help us follow up efficiently.
Tickets are handled according to queue position and issue complexity. Refer to notifications in the user panel for the actual response time.
Open ticketsNo public contact email is currently configured, so there is no available inbox or stated response time. For order or account-record issues, please use a user-panel ticket instead.
Use a ticket insteadNo public Telegram contact is currently configured, so there is no verifiable public account or stated response time. Do not send account details based on information found outside this site.
Use a ticket insteadThe more specific your description, the easier it is to identify whether the issue involves your account, client, subscription renewal, or route selection.
State your platform, the message shown in the client, the region selected when the issue occurred, and what happened after switching to another international route. Supported platforms include Windows / macOS / iOS / Android / Linux.
If you attach screenshots, cover your username, subscription details, and other account information first. During troubleshooting, read the connection guide and include the steps you have already tried in your ticket.
View configuration guides →Specify the plan to review, order status, and your exact question. IWVPN supports Alipay / WeChat Pay / USDT; when sharing payment records, submit only the information needed to identify the order.
Refund requests are covered by a 60-day no-questions-asked refund policy. Check the ticket reply for whether processing has started and which materials, if any, are still required.
View plan details →Find common setup and route-selection answers in the site documentation. If the issue remains unresolved, attach your troubleshooting results to the ticket.
Browse direct answers by account and subscription, connection and troubleshooting, speed and routes, or billing and refunds.
Open FAQ →View the regional directory, route types, and use cases for 110+ countries / 190+ routes.
View the route directory →Learn about regional detection, long-lived connections, streaming output, and network requirements for web apps and developer tools.
Read the full guide →